FAQ
Orders & Shipping
Q: How can I place an order?
A: Simply select your desired abaya, choose your size, and add it to your cart. Checkout securely using our available payment methods.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping rates and delivery times vary depending on your location.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 5–7 business days within the U.S. and 10–14 business days for international orders. Express options are available at checkout.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking link to monitor your delivery.
Returns & Exchanges
Q: Can I cancel my order?
A: Yes, you may cancel within 24 hours of placing your order. After this time, cancellations are no longer accepted.
Q: Do you offer refunds?
A: No, we do not offer refunds. All sales are final. Please be sure of your size and style before completing your purchase.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping rates and delivery times vary depending on your location.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive an email with your tracking details.
Sizing & Products
Q: How do I know which size to order?
A: Please refer to our detailed size guide on each product page. If you’re between sizes, we recommend sizing up for comfort.
Q: Are your abayas true to size?
A: Yes, most of our abayas are designed to fit true to size, but fabric and style may affect the fit. Always check the size guide.
Q: What fabrics do you use?
A: Our abayas are crafted from high-quality fabrics such as soft crepe, chiffon, satin, and lightweight georgette—chosen for elegance and comfort.
Q: Do your abayas come with hijabs?
A: Some abayas are sold as sets with matching hijabs, while others are sold separately. Product descriptions will specify.
Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, and select buy-now-pay-later options (depending on your region).
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to keep your information safe.
Care & Maintenance
Q: How do I care for my abaya?
A: We recommend gentle hand washing or dry cleaning for most fabrics. Always check the care instructions on the label.
Q: Will the beads or embellishments come off?
A: Our abayas are carefully crafted with high-quality stitching. To keep embellishments intact, avoid machine washing and harsh detergents.
Customer Support
Q: How do I contact you?
A: You can reach us via our Contact Us page, email, or Instagram DMs. Our support team replies within 24–48 hours.