Return, Cancellation & Refund Policy

At Albi, we take pride in creating thoughtfully designed pieces and providing exceptional service. Please review our policy carefully before completing your purchase.

Returns & Exchanges

At this time, we do not offer returns or exchanges.

Because many of our pieces are produced in limited quantities and processed shortly after purchase, all sales are considered final.

We kindly ask that you carefully review your order details including style selection, size, quantity, and shipping address before placing your order.

International Orders & Customs

For international shipments, customs duties and import taxes may apply depending on your country’s regulations.

These fees are not collected by Albi and are the responsibility of the customer upon delivery. For additional information regarding potential customs charges, please contact your local customs office or postal service.

Order Cancellations

If you need to cancel your order, cancellation requests must be submitted within 24 hours of purchase.

To request a cancellation, please email albiabaya@gmail.com with your order number and full name.

After the 24-hour window has passed, or once your order has entered processing, cancellations can no longer be accommodated.

Refund Policy

Once an order has been processed, refunds are not available.

Refunds will only be considered in the rare case of:

• Receiving an incorrect item
• A verified manufacturing defect or production damage

If you believe you have received an incorrect or defective item, please contact us within 3 business days of delivery and include:

• Your order number
• A clear description of the issue
• Photos of the item and packaging

Our team will carefully review your request and respond as soon as possible.

Questions

If you have any questions regarding your order or our policies, please contact us at:

albiabaya@gmail.com
or through our Contact Us page.

Thank you for supporting Albi. We truly appreciate your trust and continued support.